Community Guidelines

These Community Guidelines govern the Moment community, operated by OTM App LLC (DBA "Own the Moment"). They apply alongside our Terms of Service and Privacy Policy. By posting, commenting, or otherwise participating in the community, you agree to follow them. There is no tolerance for objectionable content or abusive users.

A moderated, adults-only support space

The community is a moderated support space for adults — not an open social feed. Be supportive; protect each other’s safety and privacy. You must be at least 18 years old to use the community, subject to the same age policy as the rest of Moment.

Not medical care or a crisis service

The community is peer support, not professional help. It is not medical care, therapy, diagnosis, or an emergency or crisis service. If you or someone else is in immediate danger or crisis, contact local emergency services — in the United States, call or text 988 or call 911. Reporting a post does not summon emergency help.

Not allowed

The following are prohibited and will be removed:

• bullying or harassment;
• grooming, predatory solicitation, or any sexual content involving minors;
• exploitative, coercive, or graphic sexual content;
• doxxing or sharing others’ personal information;
• threats or incitement of violence;
• content encouraging self-harm or pushing someone toward a setback;
• shaming others, or instructions that undermine someone’s progress;
• attempts to move people off-platform unsafely;
• spam, scams, or illegal content.

Honest, first-person disclosure of struggle, setbacks, or shame is welcome — that is the point of the community. Disclosure that signals self-harm intent is routed to safety resources, not treated as a violation.

How moderation works

Content may be screened before and after posting — automated detection runs on every post and comment, with human review for escalations and appeals. Actions range from warnings to content removal, posting restrictions, suspension, or permanent bans. Posts that signal self-harm intent are not published, and the writer is shown crisis resources. High-risk categories (grooming, exploitation, child sexual abuse material, threats) are escalated through a defined safety and legal pathway; apparent child sexual abuse material is preserved and reported to the National Center for Missing & Exploited Children as required by law. Automated blocking and reporting operate continuously; we do not represent around-the-clock human moderation.

Reporting, blocking, and privacy

You can report content and block other users from within the app. Do not share identifying details about yourself or others, and treat others’ disclosures as confidential.

Enforcement, appeals, and response times

We may take action to protect the community, up to and including permanent removal. If your content is removed, you may appeal once from within the app; a different moderator than the one who removed it reviews the appeal (separation of duties). Our target response times are:

• Crisis items: crisis resources are shown to you automatically. We do not provide human crisis follow-up. If you or someone else is in danger, call or text 988 or call 911;
• Reports of harmful content: within 24 hours;
• Held content awaiting review: within 48 hours (held content is not public meanwhile);
• Appeals: within 72 hours.

Contact

To report objectionable content or an abusive user, or to raise a moderation concern, use the in-app report and block tools or contact supportownthemoment.app. Moderation and safety records are retained per our data-retention practices to protect users and meet legal obligations.

OTM App LLC (DBA "Own the Moment") · 1934 Old Gallows Rd, Ste 350, Vienna, Virginia 22182-4050, USA · supportownthemoment.app