Delete your Moment account and data

You can permanently delete your Moment account and the data tied to you at any time. A few limited records are kept; they are listed under “What we keep” below. There are two ways to do it.

Option 1 — Delete from inside the app (recommended)

This is the fastest way, and deletion happens as soon as you confirm:

1. Open the Moment app.
2. Go to Profile, then Privacy & data.
3. Tap Delete my account.
4. Choose Delete my data (keeps your account) or Delete my account, type DELETE, and confirm.

Your account and the records tied to you are deleted from our systems when you confirm, except those listed under “What we keep”.

Option 2 — Request deletion by email

If you can’t open the app, email supportownthemoment.app from the email address on your account, with the subject “Delete my account.” We verify that the request comes from the account holder before we act, then delete the account and the data tied to you. We complete verified deletion requests within 30 days.

What gets deleted

Deleting your account removes:

• your account and email address;
• all in-app inputs — your onboarding baseline, daily check-ins, in-the-moment urge logs, setback / repair details, and safety-screening answers;
• your notification token and your current consent settings.

What we keep

We keep only: records the law requires us to keep (for example, minimal transaction records for tax or accounting); a record of the consents and agreements you gave, kept for 6 years after your account is deleted so we can show what you agreed to; de-identified data that can no longer be linked to you; and posts you shared in the community. This matches our Privacy Policy.

Note: paid subscriptions are billed by Apple. Deleting your Moment account does not cancel an active subscription. Manage or cancel it in your App Store account settings.